Voice Solutions |
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Avaya’s Unified Communication and Messaging Solutions enable quick and effective communication and collaboration across the enterprise. New mobility and desktop applications improve levels of responsiveness, in turn helping to accelerate transactions and revenue generation opportunities. Enhanced messaging capabilities, such as Speech Access, give mobile employees hands-free access to desktop tools (e.g. Microsoft Outlook) and communications (e.g. dialing, conferencing) through simple and intuitive speech commands.
Overview Communication Manager software is the open, highly-reliable and extensible IP Telephony foundation on which Avaya delivers Intelligent Communications to enterprises large and small. Communication Manager effectively scales from less than 100 users to as many as 36,000 users on a single system and to more than one million users on a single network. What's New With This Release Avaya is continuing to enhance Communication Manager, its flagship IP Telephony software platform. In particular, Avaya is leveraging the SIP protocol to improve the connectivity and openness of Communication Manager, which translates into reduced costs for trunking and connecting systems, faster deployment of new capabilities and increased options for linking communications and business systems to increase competitive advantage. With the introduction of Communication Manager 5.0 and SIP Enablement Services 5.0, Avaya offers the following: · A SIP-based IP Telephony platform for the small to mid-market
· Expanded SIP trunking options to support new, low cost carrier servers, reduce hardware requirements and enrich applications for Contact Center environments
· Improved support of SIP-based telephones to include enhanced mobility features and additional phones
· Foundational support for an increased suite of communications applications to enhance workforce productivity and customer service
Coincident with the introduction of Communication Manager 5.0 are several enhancements to the Media Gateway and Server product lines.
· A new Media Gateway to serve mid to large branch offices and small to mid campuses deploying Communication Manager.
· An integrated routing, security and IP telephony platform for small branch offices
· A new high-capacity, highly-redundant server platform for Communication Manager
Finally, with Communication Manager 5.0, customers have the opportunity to take advantage of Software Support Plus Upgrades (SS+U) and Hardware Maintenance services for Communication Manager.
Business Benefits · A strong communications platform for solving business problems today, while preparing for new technologies.
· A multi layered approach towards high availability, survivability and resiliency provides automatic recovery from system, hardware and network failures.
· Strong interoperability with 3rd party software and hardware because of open standards support.
· Secure IP Telephony infrastructure plus simple security management to conform to the customer’s security requirements.
· Total Cost of Ownership reduction due to ability to flatten, consolidate and extend communications networks using dial plan support of up to 13 digit extensions and other key capacity improvements.
· Consistent operations by preserving the same dial plan across the enterprise whether the system operates in normal operation or survivable remote operation.
· Cost effective voice conferencing via Expanded Meet-Me Conferencing, basic and low cost conferencing solution for up to 300 parties
· Interoffice mobility is enhanced as users can log into telephones at multiple locations and download their personal extension profile (to phones of the same type), including features, button layout , personal features when Communication Manager-based systems are networked using QSIG.
· Accessibility enhancements deliver on the Avaya commitment to enable all employees with the tools needed to communicate effectively.
· One-number accessibility delivered by bridging calls that come to an office extension to any digital cellular telephone.
FEATURES
· Cost-Effective SIP Telephony for Small and Mid-Market Customers
· SIP Contact Center Support
· Enhanced SIP Mobility Features
· Support of G450 Media Gateway
· Scalability
· Stateful Server Duplication
· Dial Plan expansion
· Dial Plan Transparency
· ESS Auto Return to Main
· CDR Survivability
· Centralized Authentication of Administrators
· Enhanced CM Loggings
· SRTP (Secure Real Time Protocol) support
· Global feature additions
· Increase H.323 Trunk members in a Single Signaling group to 255
· Enterprise Mobility User
· Processor Ethernet (PE)
· S8500 as an Local Survivable Processor (LSP)
· IP Media Resource Duplication - TN2602AP
· Tripwire Replacement
· Software Duplication on the Avaya Media Server S8720
· Enterprise Survivable Servers (ESS)
· Inter Gateway Alternate Routing and Call Admission Control
· Local Survivable Processor (LSP)
· Auto Fallback to Primary for H.248 Gateways
· Connection Preserving Failover/Failback for H.248 Media Gateways
· Connection Preserving for Duplex Servers
· Safety & Security Enhancements
· QSIG Support for Unicode
· Redundancy for Announcements and Music on Hold (MoH)
· Expanded Meet me Conference
Description
Designed to run on a variety of Linux-based media servers, Communication Manager provides centralized call control for a resilient, distributed network of media gateways and a wide range of analog, digital, and IP-based communication devices. It also has several advanced applications built-in, including mobility applications, call center features, advanced conference calling, and E911 capabilities. Communication Manager is the foundation for building complete enterprise communication networks by supporting SIP, H.323 and other industry-standard communications protocols over a variety of different networks. This protocol support provides centralized voice mail, attendant operations, and call centers across multiple locations. Communication Manager also provides the capability for many enterprises to flatten, consolidate and extend their enterprise communications networks, resulting in reduced Total Cost of Ownership (TCO), improved customer service and greater competitiveness. Benefits · A strong communications platform for solving business problems today, while preparing for new technologies.
· A multi layered approach towards high availability, survivability and resiliency provides automatic recovery from system, hardware and network failures.
· Strong interoperability with 3rd party software and hardware because of open standards support.
· Secure IP Telephony infrastructure plus simple security management to conform to the customer’s security requirements.
· Total Cost of Ownership reduction due to ability to flatten, consolidate and extend communications networks using dial plan support of up to 13 digit extensions and other key capacity improvements.
· Consistent operations by preserving the same dial plan across the enterprise whether the system operates in normal operation or survivable remote operation.
· Cost effective voice conferencing via Expanded Meet-Me Conferencing, basic and low cost conferencing solution for up to 300 parties
· Interoffice mobility is enhanced as users can log into telephones at multiple locations and download their personal extension profile (to phones of the same type), including features, button layout , personal features when Communication Manager-based systems are networked using QSIG.
· Accessibility enhancements deliver on the Avaya commitment to enable all employees with the tools needed to communicate effectively.
· One-number accessibility delivered by bridging calls that come to an office extension to any digital cellular telephone.
Components
Optional Components Call Center Avaya delivers improved overall call center performance by helping agents handle calls more effectively with the proven and innovative call routing and resource selection capabilities in Avaya Call Center. Component price varies depending on configurations. Enterprise Survivable Server (ESS) The Avaya Enterprise Survivable Server (ESS) solution allows a business that is using an Avaya Communication Manager driven solution to have greater flexibility of consolidation by providing new survivability options. The ESS solution allows a customer to place ESS (backup) servers at key locations throughout their enterprise. An ESS server is capable of taking over for the entire enterprise or, if needed, just a portion of the enterprise in the event that some type of outage has occurred. Local Survivable Processor (LSP) The Avaya Local Survivable Processor (LSP) is a backup server for branch office locations served by Avaya Communication Manager. The LSP server option integrates with the Avaya branch gateways - the G250, G350, G450 or G700 - to deliver full featured IP telephony survivability to branches in the event of WAN failures. Computer Telephony - CTI Avaya Computer Telephony is the CTI server software that integrates voice and data between the customer's Communication Manager Server and their business application environment on a Windows server. Extension to Cellular - EC 500 The powerful Avaya Extension to Cellular feature of Avaya Communication Manager can connect callers to employees wherever they are - with just one call. Extension to Cellular transparently bridges calls received by an Avaya Communications Server to any digital cell phone; regardless of location or wireless service provider. It can be activated or deactivated simply by pressing a feature button on an Avaya desktop phone. Several Avaya Communication Manager station features are now available to digital cell phone users. They can transfer calls, conference in others parties and place and answer calls on multiple lines; improving productivity while outside of the office. IP Softphone The IP Softphone makes it easy to place and receive phone calls from your laptop or PC through its simple Graphical User Interface (GUI) and integration with Microsoft Outlook contact lists and other directories. Converged Communications Using Internet Protocol (IP) with Communication Manager enables a natural migration path from today's separate data and voice networks to a converged network environment. Communication Manager is designed to provide interconnection of both traditional analog, digital, and IP communication devices in a single communications environment. Enterprises are given maximum flexibility to implement convergence-Communication Manager even allows separation over circuit switched networks and signaling (call control) over IP networks at multiple levels: · Between servers and communication devices
· Between servers and port networks
Enterprise-Wide Communication Features
Communication Manager allows customers to centralize call processing and administration onto powerful servers, while at the same time extending the full breadth of applications to survivable gateways in campus environments or remote branch office locations. New distance insensitive applications like Avaya IP Softphone and Avaya IP Agent, bring the power of Communication Manager features to users whether in the office or working remotely. Wide-Ranging Protocol Support and Single Point of Administration Communication Manager replaces networks of multiple switches with a centrally administered server that controls a network of gateways or port networks, all managed as a single system. Zero administration of remote site gateways as all configurations are administered once at the central site and flow out to the remote locations. This minimizes support costs and eliminates problems associated with having to administer changes in multiple places. Highly Scalable As businesses grow, Communication Manager has the ability to grow without needing to change an entire system. A single S8720 or S8730 Server running Avaya Communication Manager is capable of growing to 36,000 stations and 12,000 trunks. A private network of many servers can be designed to scale over a million extensions using 13 digit dialing and QSIG. Business Continuity Communication Manager powered solutions can achieve up to 99.999% reliability through the use of duplicated servers interfaces and network links. The Avaya Enterprise Survivable Server solution allows business the flexibility of consolidation by providing increased survivability options. In addition, a variety of new enhancements like Dial plan Transparency, Inter-Gateway Alternate Routing (IGAR), Locally Sourced Announcements & Music, Auto Fallback to Primary for ESS and H.248 Gateways, Modem Dial-up on the G250, G350, G450 and IG550 media gateways, Standard Local Survivability on the G250, G350, G450 and IG550 media gateways and Connection Preserving Failover/Failback for all H.248 Media Gateways can be used to preserve the user experience for the customers at the branch office and also to provide uninterrupted communication service. The combination of new Communication Manager features with G250, G350, G450 Media Gateway enhancements, new IG550 Integrated Gateway for Juniper J-Series routers, and new high-capacity DCP media module for the G250/G350/G450 media gateways provide a very compelling offering for the growing distributed branch office market. LSP capacity now matches H.248 media gateway capacity, which means branch office deployments, can now be fully deployed with LSP support. To support this increased capacity, a new LSP translation synchronization feature improves bandwidth utilization for file updates. Global Availability and Multinational Support Avaya is global with an extensive reach anywhere in the world. With Avaya, our customers can have a single vendor solution, from Singapore to Paris, Chicago to Brazil, and all points in-between. Communication Manager is a global application offering; it is the same application in the United States and throughout the world. Communication Manager supports multiple digital trunk interfaces including E1, T1, PRI, BRI and multiple analog interfaces. Unicode support provides end users with a communications interface in their own native language via static and dynamic display text (e.g. Caller ID) on Unicode-enabled endpoints. New Multinational location capability combines with Unicode support to create stronger, more cost-effective solutions for the international market. Multinational location capability allows Communication Manager to support stations, port networks, remote offices, and gateways located in multiple countries using a single media server. Parameters that typically vary by country can be specified for each country/location to enable support of features across national borders. This delivers cost savings by eliminating the need to maintain separate switches in each country, provides feature transparency to users, and simplifies management by centralizing administration. In addition, new enhanced business telephony features in Communication Manager 4.0 and 5.0 enable many global customers to more seamlessly migrate their solutions to Communication Manager without losing any of their existing telephony features after migration. Security Avaya has built in a variety of security features into Communication Manager running on Linux operating system to assist in the prevention of attack. Administrative logins to Communication Manager can be protected using Access Security Gateway (ASG) embedded security software. Using a Data Encryption Standard (DES)-based encryption algorithm, ASG provides session-based challenge and response technology to secure access to the system administration and maintenance ports and/or logins on Communication Manager. Communication Manager media encryption provides a secure solution for environments where enhanced voice privacy over a LAN/WAN is required. The communication device uses the 104-bit Avaya Encryption Algorithm or the Advanced Encryption Standard (AES) to encrypt voice packets. AES is a new cryptographic algorithm adopted by the U. S. Government to protect unclassified information. In addition, the signaling channel between the Media Server (media gateway controller) and H.248 Media Gateways are also encrypted . Supports Accessibility for the Sensory Impaired (Section 508 Compliance) Avaya Universal Access Phone Status assists visually impaired users manage voice communications. For instance, the application can announce an incoming caller via the PC speakers through text-to-speech conversion. Universal Access Phone Status is available at no extra cost and helps answer Section 508 access requirements for visually impaired VoIP endpoint users. The Avaya TTY-on-IP solution permits voice and TTY to be mixed on the same call. This feature enables Avaya to comply with Titles II, III, and IV of the Americans with Disabilities Act of 1990, Sections 251 and 255 of the Telecommunications Act of 1996, and Section 508 of the Workforce Investment Act of 1998 for a pure IP solution. SIP Trunking Avaya continues to leverage carrier networks and enables SIP trunk termination directly to Communication Manager, leveraging the built-in SIP Back to Back User agent function. This allows for a substantial reduction in hardware requirements compared to multiple DS0 or DS1 interfaces. Avaya continues to expand the capabilities of SIP trunking and has added User to User Information (UUI) and Network Call Redirection (NCR) to better leverage SIP trunks in Contact Center environments. Simplified Pricing Avaya continues to offer rich functionality and applications but now through simplified software packages, making it easier to price, configure and order Communication Manager based solutions. Pricing for Communication Manager is more competitive than before in many cases, particularly for entry-level systems and branch offices. Software Maintenance Effective with Communication Manager 5.0, Avaya has unbundled software and hardware maintenance support. This will ultimately provide enterprises great flexibility in how they maintain the components of their IP telephony networks.
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